BFD 100% HAPPINESS GUARANTEE - Our #1 priority here at Bradford Family Dentistry is your happiness and health. Which means we stand by our services and recommendations 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem, we will solve it. Repair it, Replace it, and if we can’t fix it, Refund it. For examples of what we guarantee see below. Whatever it takes. Just reach out to our Customer Happiness Team. We’re here for you. Happiness. Guaranteed!
BFD 100% HAPPINESS GUARANTEE DETAILS
- Fillings: Guaranteed for Workmanship for 2 years.*, **
- Crowns: Guaranteed for Workmanship for 5 years*, **
- Implants: Guaranteed for Workmanship for 5 years*, **
* In order to guarantee the restorations (fillings, crowns, bridges, and implants), the patient must adhere to proper maintenance. Proper maintenance includes:
- Regular “cleaning” appointments every 3 to 6 months. If you have been diagnosed with Gum Disease or at high risk for cavities you need to come every 3 months or the bacteria in your mouth will degrade the fillings prematurely. Patients with implants need to come every 3 months to help ensure they stay healthy. Think of your mouth like you think of a pristine vehicle. In order for it to work and function at its best it needs regular maintenance and oil changes, and the tires should be checked every 3 months. And just like a new shiny vehicle, you likewise void your warranty on your dental restorations if you fail to get regular maintenance. Please note, not all insurance companies cover for 3 month cleanings (some don’t even cover for 6 month cleanings), and this may be an out-of-pocket expense for some patients. Ask about our Bradford Family Plan to boost your coverage.
- Using a High Fluoridated Toothpaste. We strongly recommend Prevident for patients who are at high risk for cavities.
- Professional Fluoride Varnish Treatment applied to your teeth at every hygiene (cleaning) visit (3-6 months). Please note, not all insurance companies cover this procedure and this may be an out-of-pocket expense for some patients.
- Night-Time Appliance. If your mouth and teeth show signs of clenching and grinding, a custom-made Dental Appliance will be recommended to protect your teeth from the clenching and grinding that is causing the unnatural deterioration of your teeth and restorations. Failure to get one — and wear one nightly — will increase the likelihood of restoration failure, thus voiding the warranty. Signs of grinding and clenching include, but are not limited to: worn tooth surfaces, potholes on your teeth, history of chipped or broken fillings, scalloped tongue, cheek biting, sore or hyperactive jaw muscles, headaches, pulling behind the eyes, uneven wear across your teeth.
- Sports Mouthguards. If you play sports, it is strongly advised to protect your teeth with a custom-made mouthguard.
** In order to guarantee the restorations (fillings, crowns, bridges, and implants), the patient must use their teeth and restorations the way nature had intended, and avoid activities that they are not designed for. The following activities will void your warranty:
- Blunt force trauma - any blunt force trauma can break your teeth and restorations. A car door to the face, a punch to the mouth, flying objects to the face like basketballs or hockey pucks. If you play sports, wear a mouthguard to protect your teeth!
- Chewing on and eating unnaturally hard foods you shouldn’t be eating anyways. Ice or foods straight out of the freezer are common causes of fractured teeth. Anything candied: hard candies like jawbreakers, lollipops and Jolly Ranchers can break your teeth. Candied nuts like beer nuts and peanut brittle can break your teeth. Candied apples as well. Corn nuts too! Eating frozen jelly beans (it’s happened!) If it is that hard, you probably shouldn’t be eating it.
- Be careful eating foods with pits in them like cherries, peaches, plums, prunes, olives, etc., as they are notorious for breaking teeth, especially if you aren’t expecting the pits to be there (just because they say pitted, doesn’t mean they always are!)
- Be careful with popcorn, especially the kernels!! When you get to the bottom of the popcorn bag or bowl, be really careful not to crunch down on a kernel, it may end up causing you a lot of pain and a lot of $ to deal with the aftermath!
- Using your teeth in unnatural ways. Ripping bags open with your teeth, cutting or holding fishing line with your teeth, ripping thread, biting your nails, sewing with the assistance of your teeth, etc.
- Cracking seeds and nut shells with your teeth — probably not the best idea!
- Breaking shellfish with your teeth — you would think that would be common sense…!
- Let’s put it this way: if a piece of food is hard enough to make a loud noise if you throw it against a wall, it has the potential to break your teeth and damage your restorations. Use your common sense here.